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Introduction

Welcome to FitcationHQ, a website that offers travel products and services to our customers. .

These terms and conditions govern your use of our website and services, and constitute a legally binding agreement between you and us. By using our website or services, you agree to be bound by these terms and conditions, and to comply with all applicable laws and regulations. If you do not agree with these terms and conditions, please do not use our website or services.

Please read these terms and conditions carefully before using our website or services. We may change or update these terms and conditions at any time without prior notice. The latest version of these terms and conditions will be posted on our website and will apply to your use of our website or services from the date of posting. It is your responsibility to review these terms and conditions regularly and to ensure that you are aware of any changes or updates.

Services

We provide travel products and services to our customers through our website, such as planning, booking, arranging, or facilitating travel products or services from various travel providers around the world. These travel products and services may include flights, hotels, car rentals, tours, activities, etc.

We act as an agent or intermediary between you and the travel providers that supply the travel products or services that you book through us. We are not responsible for the quality, safety, suitability, accuracy, or availability of the travel products or services. We do not guarantee that the travel products or services will meet your expectations or requirements, or that they will be delivered without any errors, delays, cancellations, or changes.

The travel products and services are subject to the terms and conditions of the travel providers, which may differ from ours. These terms and conditions may include limitations of liability, cancellation policies, refund policies, change policies, etc. You are responsible for reviewing and complying with the terms and conditions of the travel providers before making a booking through us. You are also responsible for contacting the travel providers directly for any questions, issues, or disputes that may arise from or in connection with the travel products or services.

Booking process

To make a booking through our website or services, you need to follow these steps:

  • Select a travel product or service that you are interested in from our website.
  • Provide your personal information, such as name, email address phone number passport details etc.
  • Provide your payment information such as credit card number expiration date security code etc.
  • Review your booking details such as dates destinations participants prices taxes fees charges etc.
  • Confirm and pay for your booking by clicking on the “Book Now” button.
  • Receive a confirmation email or voucher from us with your booking reference number and other relevant information.

Please note that your booking is not confirmed until you receive a confirmation email or voucher from us. We are not liable for any errors or omissions that may occur during the booking process. You are responsible for verifying the accuracy and completeness of your booking details before confirming and paying for your booking. You are also responsible for keeping a copy of your confirmation email or voucher for future reference.

The following terms and conditions apply to each step of the booking process:

  • Availability: The availability of the travel products or services that you select from our website is not guaranteed until you receive a confirmation email or voucher from us. The availability may change at any time without notice due to various factors such as demand supply inventory changes etc. We are not liable for any unavailability of the travel products or services that you select from our website.
  • Pricing: The prices of the travel products or services that you select from our website are based on the information provided by the travel providers at the time of your search. The prices may change at any time without notice due to various factors such as currency fluctuations market conditions taxes fees charges etc. We are not liable for any price changes of the travel products or services that you select from our website.
  • Taxes: The taxes that apply to the travel products or services that you select from our website are based on the information provided by the travel providers at the time of your search. The taxes may change at any time without notice due to various factors such as tax rates tax laws tax jurisdictions etc. We are not liable for any tax changes of the travel products or services that you select from our website.
  • Fees: The fees that apply to the travel products or services that you select from our website are based on the information provided by us or by the travel providers at the time of your search. The fees may include service fees commission fees booking fees processing fees etc. The fees may change at any time without notice due to various factors such as our costs, expenses, margins, etc. We are not liable for any fee changes of the travel products or services that you select from our website.

    • Charges: The charges that apply to the travel products or services that you select from our website are based on the information provided by the travel providers at the time of your search. The charges may include surcharges, penalties, fines, or other additional costs that may be imposed by the travel providers for various reasons, such as fuel, currency, demand, supply, etc. The charges may change at any time without notice due to various factors such as market conditions, government regulations, etc. We are not liable for any charge changes of the travel products or services that you select from our website.

    • Cancellation: The cancellation policy that applies to the travel products or services that you select from our website is based on the information provided by the travel providers at the time of your search. The cancellation policy may vary depending on the type, date, duration, or destination of your booking. The cancellation policy may also include cancellation fees or charges that may be deducted from your refund amount. The cancellation policy may change at any time without notice due to various factors such as availability, demand, supply, etc. We are not liable for any cancellation policy changes of the travel products or services that you select from our website.

    • Refund: The refund policy that applies to the travel products or services that you select from our website is based on the information provided by the travel providers at the time of your search. The refund policy may vary depending on the type, date, duration, or destination of your booking. The refund policy may also include refund fees or charges that may be deducted from your refund amount. The refund policy may change at any time without notice due to various factors such as availability, demand, supply, etc. We are not liable for any refund policy changes of the travel products or services that you select from our website.

    • Changes: The change policy that applies to the travel products or services that you select from our website is based on the information provided by the travel providers at the time of your search. The change policy may vary depending on the type, date, duration, or destination of your booking. The change policy may also include change fees or charges that may be added to your booking amount. The change policy may change at any time without notice due to various factors such as availability, demand, supply, etc. We are not liable for any change policy changes of the travel products or services that you select from our website.

    Payment

    We accept various payment methods through our website or services, such as credit cards, debit cards, PayPal, etc. You agree to provide us with valid and authorized payment information when making a booking through us. You also agree to pay for all the travel products or services that you book through us in full and on time.

    We may charge a service fee or commission for using our website or services. This fee or commission will be added to your booking amount and will be displayed on your booking confirmation email or voucher. You agree to pay this fee or commission along with your booking amount.

    We may collect the payment on behalf of the travel providers or directly from you. If we collect the payment on behalf of the travel providers, we will transfer it to them after deducting our fee or commission. If we collect the payment directly from you, we will issue a receipt to you and pay the travel providers accordingly.

    We are not liable for any payment issues or disputes that may arise between you and the travel providers or payment processors. You are responsible for contacting them directly for any questions, issues, or disputes regarding your payment.

    Customer responsibilities

    You have certain responsibilities and obligations when using our website or services, such as:

    • Providing accurate and complete information: You agree to provide us with accurate and complete information about yourself and your travel plans when using our website or services. You also agree to update your information as necessary to keep it accurate and complete. You are responsible for verifying the accuracy and completeness of your booking details before confirming and paying for your booking.
    • Ensuring your eligibility to travel: You agree to ensure that you meet all the eligibility criteria for traveling to your destination country or region, such as age residency health etc. You also agree to obtain all the necessary travel documents such as passports visas vaccinations insurance etc. before traveling. You are responsible for checking the requirements and restrictions of your destination country or region such as entry exit transit quarantine etc. before traveling.
    • Following the laws and regulations of your destination country or region: You agree to follow all the laws and regulations of your destination country or region when traveling there, such as customs immigration currency taxes etc. You also agree to respect the rights and property of others when traveling there, such as culture religion environment etc. You are responsible for any consequences or losses that may arise from your failure to follow the laws and regulations of your destination country or region.
    • Contacting us or the travel providers for any questions, issues, or disputes: You agree to contact us or the travel providers directly for any questions, issues, or disputes that may arise from or in connection with your booking or travel products or services. You also agree to cooperate with us or the travel providers in resolving any questions, issues, or disputes that may arise from or in connection with your booking or travel products or services.

    Your rights

    We have certain rights and remedies when providing our website or services to you, such as:

    • Modifying, suspending, or terminating our website or services: We reserve the right to modify, suspend, or terminate our website or services at any time without prior notice for any reason, such as technical issues, maintenance, security breaches, or other reasons. We are not liable for any damages or losses that may arise from or in connection with the modification, suspension, or termination of our website or services.

    • Canceling or changing your booking: We reserve the right to cancel or change your booking at any time without prior notice for any reason, such as unforeseen circumstances, such as natural disasters, wars, strikes, epidemics, or government regulations. We will notify you as soon as possible and offer you one of the following options:

      • Reschedule your booking to a later date or an alternative destination, subject to availability and price difference.
      • Receive a credit voucher for the amount paid, which can be used for any future bookings with us within one year from the date of issue.
      • Receive a full refund of the amount paid.

      We are not liable for any additional costs or losses that may arise from or in connection with the cancellation or change of your booking, such as travel insurance, visa fees, airfare, or other expenses. We recommend that you purchase adequate travel insurance to cover any possible risks or losses.

    • Enforcing our terms and conditions and policies: We reserve the right to enforce our terms and conditions and policies at any time without prior notice for any reason, such as violations, breaches, complaints, disputes, etc. We may take any appropriate action that we deem necessary or appropriate, such as warning, suspending terminating or banning your access to our website or services reporting or cooperating with law enforcement or regulatory authorities taking legal action against you etc. We are not liable for any damages or losses that may arise from or in connection with the enforcement of our terms and conditions and policies.

      Cancellation by the customer

      We understand that sometimes plans change and you may need to cancel your booking with us. If you wish to cancel your booking, please contact us as soon as possible by email or phone. We will confirm your cancellation request and process your refund according to the following policy:

      • If you cancel your booking more than 60 days before the trip starts, you will receive a full refund of the amount paid.
      • If you cancel your booking between 30 and 60 days before the trip starts, you will receive a 50% refund of the amount paid.
      • If you cancel your booking less than 30 days before the trip starts, you will not receive any refund.

      Please note that the cancellation date is the date when we receive your cancellation request, not the date when you send it. The refund amount will be calculated based on the total price of your booking, excluding any non-refundable fees or charges that may apply. The refund will be issued to the original payment method within 14 days of receiving your cancellation request.

      The terms outlined in this section are applicable to all travel packages unless different terms specified on the travel package, then the individual terms of the travel package shall apply.

      Cancellation by us

      We reserve the right to cancel your booking in case of unforeseen circumstances that are beyond our control, such as natural disasters, wars, strikes, epidemics, or government regulations. In such cases, we will notify you as soon as possible and offer you one of the following options:

      • Reschedule your booking to a later date or an alternative destination, subject to availability and price difference.
      • Receive a credit voucher for the amount paid, which can be used for any future bookings with us within one year from the date of issue.
      • Receive a full refund of the amount paid.

      We will not be liable for any additional costs or losses that you may incur as a result of the cancellation, such as travel insurance, visa fees, airfare, or other expenses. We recommend that you purchase adequate travel insurance to cover any possible risks or losses.

      Changes by the customer

      If you wish to make any changes to your booking, such as changing the dates, destinations, or participants, please contact us as soon as possible by email or phone. We will try our best to accommodate your request, subject to availability and price difference. However, we cannot guarantee that we will be able to make the changes that you request. If we are unable to make the changes that you request, you can either keep your original booking or cancel it according to our cancellation policy.

      Please note that any changes to your booking may incur additional fees or charges, depending on the nature and timing of the changes. We will inform you of any applicable fees or charges before confirming your changes.

      Changes by us

      We reserve the right to make minor changes to your booking in case of operational reasons or circumstances that are beyond our control, such as weather conditions, flight delays, or hotel overbooking. In such cases, we will notify you as soon as possible and provide you with alternative arrangements that are comparable or better than the original ones. We will not charge you any extra fees or charges for these changes.

      However, if we have to make major changes to your booking that significantly affect your travel experience, such as changing the dates, destinations, or activities of your trip, we will offer you one of the following options:

      • Accept the changes and continue with your booking.
      • Reschedule your booking to a later date or an alternative destination, subject to availability and price difference.
      • Receive a credit voucher for the amount paid, which can be used for any future bookings with us within one year from the date of issue.
      • Receive a full refund of the amount paid.

      We will not be liable for any additional costs or losses that you may incur as a result of the changes, such as travel insurance, visa fees, airfare, or other expenses. We recommend that you purchase adequate travel insurance to cover any possible risks or losses.

    Limitation of liability

    To the fullest extent permitted by law, we are not liable for any damages or losses that may arise from or in connection with your use of our website or services, such as direct, indirect, incidental, consequential, or punitive damages, loss of data, revenue, profit, or reputation, personal injury, or death. These damages or losses may include but are not limited to:

    • Any errors, omissions, inaccuracies, delays, cancellations, changes, interruptions, disruptions, failures, malfunctions, viruses, bugs, hacks, attacks, breaches, thefts, losses, damages, destructions, unauthorized access, use, disclosure, modification, deletion, corruption, alteration, manipulation, interference, infringement, misappropriation, misrepresentation, misuse, abuse, exploitation, violation, breach, complaint, dispute, claim, demand, action, suit, proceeding, judgment, order, decree, award, penalty, fine.
    • or any other damages or losses that may arise from or in connection with your use of our website or services, whether based on contract, tort, negligence, strict liability, statute, regulation, or any other legal theory.

Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages or losses. Therefore, some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

You agree that our total liability to you for any damages or losses that may arise from or in connection with your use of our website or services will not exceed the amount paid by you to us for the travel products or services that gave rise to the liability.

Indemnification

You agree to indemnify, defend, and hold harmless us and our affiliates, directors, officers, employees, agents, contractors, licensors, service providers, travel providers, advertisers, and other partners from and against any and all claims, demands, actions, suits, proceedings, judgments, orders, decrees, awards, penalties, fines, costs, expenses, damages, losses, liabilities (including reasonable attorneys’ fees) that may arise from or in connection with:

  • Your use of our website or services
  • Your booking or use of any travel products or services through us
  • Your violation or breach of these terms and conditions or any applicable laws or regulations
  • Your infringement or misappropriation of any intellectual property rights or other rights of us or any third party
  • Your negligence, wrongful act, or misconduct in connection with your use of our website or services

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with us in defending and settling any such matter.

Dispute resolution

If you have any complaints or issues during your trip, please contact us immediately by email or phone. We will try our best to resolve them as soon as possible and ensure your satisfaction. Please do not wait until after your trip to report any problems, as we may not be able to assist you or provide compensation.

If you are not satisfied with our resolution of your complaint or issue, you can submit a formal complaint in writing within 14 days of returning from your trip. We will acknowledge your complaint within 7 days and provide a final response within 28 days. We will try our best to settle any disputes amicably and fairly.

However, if we are unable to reach a mutually acceptable solution, you can refer the dispute to an independent third-party mediator or arbitrator, or to a court of competent jurisdiction, as per the applicable laws and regulations.

Contact us

If you have any questions or concerns about our terms and conditions, please do not hesitate to contact us by email at admin@fitcationhq.com. We are happy to assist you and provide you with more information. Thank you for choosing Travel Agency for your travel needs. We look forward to serving you and making your trip a memorable one.